Salvador Machines pre- and after-sales service

17 | 02 | 2025

When investing in a woodworking machine, the choice of supplier is not limited to the purchase of the machinery. What distinguishes a superior company is the ability to provide a comprehensive and already included consulting and support service that accompanies the customer before, during and after installation. Salvador Machines stands out precisely because of this: its relationship-oriented approach with the dealer and the customer is based on listening, expertise, and continuous support.

Pre-sales support: a strategic consulting

Before proceeding to purchase a machine, it is essential to identify the configuration best suited to your production needs. The wood cutting operation, as simple as it may seem, requires careful technical analysis to avoid errors that are difficult to correct after installation. For this reason, from the first contact Salvador Machines supports customers with a highly specialized consulting service.

Thanks to a network of trained resellers spanning more than 30 countries, Salvador Machines guarantees extensive pre-sales service worldwide. The dealers, who are constantly updated on the company’s solutions, provide direct and targeted support, accompanying customers in choosing the ideal configuration.

The key factors in choosing the machine

During the pre-sales phase, various technical parameters are analyzed to ensure the best possible configuration of the machines:

Material specifications and cutting sections: type of material, minimum and maximum width and height, infeed length, shape and water content of the material, any requirements such as defect, angled cutting, and tolerances.
Productivity required: type and speed of cutting, possible automation at loading and unloading, type of unloading, need for automatic marking or scanning of parts.
Interfacing with company systems: compatibility with ERP, CAD and data exchange with company network.
Testing of special materials: for engineered materials or those with special structures, testing of samples is essential to ensure desired performance.

Through this detailed analysis, Salvador Machines helps customers choose the specific machine, preventing future problems from arising and optimizing productivity.

After-sales support: timely and targeted assistance

The purchase of a machine does not end with installation. The first months of use are crucial, as the customer is adapting production and may need to change some parameters to optimize the work. That is why Salvador Machines guarantees timely and efficient after-sales support.

After-sales service has been structured to provide timely support in each country served. On-site mechanical support is provided by local resellers, who interface directly with Salvador Machines’ after-sales department for technical support or software-related requests. This approach makes it possible to offer targeted and fast support exactly where and when it is needed, strengthening the relationship with both reseller partners and customers.

Remote troubleshooting and global assistance

One of the distinctive aspects of Salvador Machines’ after-sales service is remote technical support. Thanks to the electronic system installed on the machines, any problems can be diagnosed quickly and effectively. This makes it possible to:

Reduce response time by providing immediate solutions.
Provide support on a global scale with timeliness.
Provide clarity: devices installed on the machine transmit data to the control in real time, indicating the nature of the problem in a descriptive manner.

The remote troubleshooting service is free for resellers and represents a significant added value, ensuring customers always have available and reliable support.

A team of experts at the client’s disposal

Salvador Machines’ after-sales department consists of highly qualified technicians with years of experience in the industry. The same team is fully familiar with the new S4U software, which it designed, and is available to support customers in the initial stages of machine use, providing personalized assistance for any modifications and optimizations.

From the data collected, 95 percent of support requests occur in the first few months after installation and concern parameter adjustments to production needs that emerge later. This demonstrates not only the reliability of Salvador machines, but also the effectiveness of the pre-sales consulting process, which allows customers to leave with an optimal configuration from day one.

Salvador Machines builds a relationship of trust with companies based on expertise and ongoing support. From initial consulting to optimal configuration and after-sales technical support, the highest level of service is guaranteed, always in collaboration with dealers. A strategic approach that makes the difference and results in reliable machines, optimized productivity and satisfied customers.